Categories: Announcements
      Date: Dec 15, 2010
     Title: 12/2010 - 'us' Utility Services Wins Gold for Global  Excellence in BPM & Workflow Awards with EPC
Interfacing announces its client, 'us' - Utility Services, won GOLD within this year's Global Excellence in BPM and Workflow Awards for the Pacific Rim.


Montreal, Canada. December 15, 2010 - Interfacing, a pioneer in Business Process Management (BPM) and Governance Solutions, announces its client, 'us' - Utility Services, won GOLD within this year's Global Excellence in BPM and Workflow Awards for the Pacific Rim.

'us' - Utility Services is a water management program alliance between South East Water, Thiess Services, and Siemens. The award recognizes an organization that has clearly demonstrated excellence in their implementation of innovative business process solutions to meet business objectives.

"Our value streams are highly complex, so the ability to easily manage the interactions and visualize the hand-offs across departments allowed us to improve processes across 3 major organizational entities "says Kevin Hutchings, GM - 'us'- Utility Services. "Results have been achieved, but our excellence program is continuous, so we are glad to have Interfacing on board as a strategic BPM solutions partner"

In 2009, the 'us’ IT strategic plan identified an opportunity to gain extra business value through a process-driven focus to service delivery; this opportunity was met through the BPM program. A BPM working party (akin to a CoE) was established and a number of BPM initiatives were undertaken. The organisation leveraged Interfacing Enterprise Process Centre® (EPC) to document, manage and communicate process information across the Alliance. The results already achieved are extremely significant, both financially and culturally. ‘us’ – Utility Services now has well defined responsibilities and the organisation has experienced an overall culture shift, as managers have accepted process ownership for on-going review and improvement.


"Last year Interfacing's client San Francisco Public Utilities Commission was selected as a finalist for the award, so I am ecstatic that 'us' - Utility Services walked away with the gold this year," says Meir Levi - Interfacing CEO, " by setting up a Center of Excellence and taking a value stream approach, there was clear synergy between 'us' - Utility Services' strategy and Interfacing's methods. Interfacing is proud to have been selected as their BPM solution provider."

Download'us' - Utility Services Case Story

About 'us' - Utility Services

'us’ - Utility Services is a strategic alliance between three parties: South East Water, Thiess & Siemens. These three organizations combine their network of capabilities, knowhow and innovative skills to deliver exceptional operations, maintenance and construction services to their key customer South East Water. This unique mix makes it also possible to share competencies, technologies and innovative solutions with other utilities, councils and industrial customers.

About Global Excellence in BPM and Workflow Awards
The annual Global Excellence Awards in BPM and Workflow awards, now in their 17th year, are presented to user organizations that implemented business process management projects that stand on their own in terms of excellence, lessons learnt, and demonstrable benefits that go beyond organizations' boundaries to reach out to end users. and jointly sponsor the Awards with support from industry associations Workflow Management Coalition (WfMC) and Object Management Group (OMG). The Awards program is managed by Future Strategies Inc., publisher of unique books and papers on BPM and Workflow.


For more information about the event, or if you would like to request an invitation for your organization, please e-mail: